Return Policy

**Last Updated:** 2024-01-01

At Paralia Queen Private Limited (“Paralia Queen,” “we,” “our,” or “us”), we aim to ensure that our customers are satisfied with the services and products provided. Please read this Return Policy carefully to understand your rights regarding refunds and cancellations.

**1. Refund Eligibility**

We offer refunds under the following conditions:

– Refund requests must be submitted within 1 day of the original purchase or service booking.
– The refund is applicable only to eligible purchases and bookings as specified during the transaction.

**2. Non-Refundable Items and Services**

The following are non-refundable:

– Products and services consumed or partially used.
– Customized packages, personalized services, or promotional offers.
– Cancellations made after the refund eligibility window.

**3. Refund Process**

To request a refund:

1. Contact us at **bruno@spaparaliaqueen.biz** within the eligible timeframe.
2. Provide your purchase details, including transaction ID, the product or service description, and the reason for your refund request.

Once your request is reviewed and approved, the refund will be processed using the original payment method. Refunds may take 7–10 business days to reflect in your account, depending on your payment provider.

**4. Service Cancellation Policy**

– Cancellations made at least 24 hours before the scheduled service will be eligible for a full refund.
– Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund or may incur a cancellation fee.

**5. Defective Products or Service Issues**

If you receive a defective product or experience a problem with our service:

1. Contact us immediately at **bruno@spaparaliaqueen.biz** with details and supporting documentation (photos, if applicable).
2. We will investigate and, if deemed appropriate, offer a replacement or refund.

**6. Changes to the Return Policy**

We reserve the right to update or modify this Return Policy at any time without prior notice. The latest version will be available on our website. By continuing to use our services, you agree to the terms outlined in the updated policy.

**7. Contact Us**

If you have any questions about this Return Policy or need assistance with a return, please reach out to us:

– Email: **bruno@spaparaliaqueen.biz**
– Website: **paraliaqueen.com**

We appreciate your trust in Paralia Queen and are committed to providing exceptional service.